MedicalRelay Patient Interview provides a one-on-one, physician-to-patient call connect which also records the call for later review.
A physician initiates the connection by placing a call to their own toll free number provided by a MedicalRelay hosted system, and then enters their physician identification number. The physician may then optionally dictate a few details about the patient before requesting the call connect. At that time, dial tone is heard and the physician enters the patient's telephone number, which is then dialed by the automated system.
Depending on customizable settings, the patient's telephone will ring and they will then be connected directly to the physician. At this time, the call will be recorded for the entire duration of the consultation.
For future reference, all calls are recorded, cataloged and filed for the physician and the patient's insurance company. At any time, the physician may access a customized web site that is used to access the recordings and optional dictations when needed. Administration access is also available for practice management companies to add and manage physicians using the system, and review usage.
The system will track the duration of the calls in order to invoice the organization providing the physicians with the service. Invoices are provided at the end of each month, and are accompanied with reports breaking down the time and usage. At any time, system usage can be reviewed using up-to-the-moment reports via the administration access.